Frequently Asked Questions
Everything you need to know about your ZNZ Jewelry experience.
What materials are used in ZNZ Jewelry pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend keeping your jewelry away from water, perfumes, and lotions. Store your pieces in the provided ZNZ pouch when not in use and clean them gently with a soft microfiber cloth.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
Do you offer a warranty on your products?
Yes, all ZNZ Jewelry items come with a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.